As Securus Technologies, we are a leading provider of criminal and civil justice technology solutions for investigation, public safety, corrections, and monitoring published several facility customer comments on the use of technology in solving and preventing crimes; this included inmate-on-inmate crimes.


Here are several samples of comments from e-mail communications as well as formal letters that we receive from jail as well as prison officials throughout the U.S. These comes from officials tasked with preventing as well as solving crimes plus making the incarceration environment safer and better.


We have edited specific references to facility names, counties, and states to protect the innocent. At least once a week, we create a new service or product that helps law enforcement as well corrections officials to solve plus prevent crimes.


Selected Comments


  • One customer wanted to let us know that with our assistance, in a case, they were able to use phone call information to get a search warrant for a corrupt staff member. Because of that, their staff arrested the corrupt person. The customer thanked us and was looking forward to much more.
  • Another customer wrote that they were doing an investigation and he called us concerning the covert alert feature; with our help, they were able to use the feature and arrested the suspect.
  • Also, another customer commented that investigative tools allow their staff to carry investigations when there’s a potential security threat to the community or the facility, or a complaint of harassment.


Securus Technologies is a for-profit prison (private prison) technology company located in Dallas, TX. Established in the year 1986 with regional offices based in Allen, TX, ATL, Georgia, and Carrollton, TX, our company employ about 1,000 people. It has contracts with a total of 2,600 correctional facilities all over the U.S. We serve more than 2,200 Correctional Facilities in Canada and U.S.